Question 1

Do you offer walk-in appointments?

Accepted Answer

Yes! If we can fit you in on the day we’ll do our best to do so, though it’s always best to book in advance.

Question 2

Can I park outside?

Accepted Answer

There is on-street parking available outside the salon however, there are restrictions in place so please check the signs thoroughly. There’s alternative parking available on nearby streets such as Clyde Street, Johnson Street & Charles/Mornington Road.

Question 3

What payment methods do you take?

Accepted Answer

We take all types of card payments, mobile devices, cash and cheque. We’re also able to send payment links via SMS when necessary.

Question 4

Do you remove polish applied by other salons?

Accepted Answer

Sadly not, after many years of experience we have found that sticking to our chosen brands of polish that we have applied is the best policy.

This helps us to make sure we know exactly what we are working with, that we adhere to our treatment timings, and that clients leave the salon happy with their nails.

Question 5

What brand of nail polish do you use?

Accepted Answer

We use the following brands of polish for our nail treatments:

Standard Mani/Pedi        CND™ Vinylux
Shellac Mani/Pedi            CND™ Shellac
BIAB Manis                         The Gel Bottle

We can also perform our mani and pedi treatments with no polish if required.

Question 6

Do you offer treatments for gents?

Accepted Answer

Yes! Almost all of our treatments can be tailored for gentlemen, we have a specific range of gent’s treatments too. However, we don’t offer male intimate waxing.

Question 7

How long do your Gift Vouchers last?

Accepted Answer

Gift vouchers are sold with a 6-month validity period which is detailed on the back of the voucher and on the voucher receipt.
 
Mirror Mirror Beauty may offer a gesture of goodwill in place of an expired voucher where there are fair and reasonable circumstances under which a voucher could not be used within its validity period.

Question 8

Can I book for someone else?

Accepted Answer

Yes, we appreciate that sometimes a client may want to surprise someone with a pre booked appointment or book a loved one in who isn’t able to book themselves. We just require a few details of the client making the booking and the client attending the appointment.

Question 9

Do I need a patch test?

Accepted Answer

Some of our treatments require a patch test at least 48 hours before treatment, this is to make sure a client is safe to have the relevant treatment and to satisfy our insurers regulations.

Patch tests must be performed by Mirror Mirror Beauty, we do not accept patch tests performed by other salons.

Patch tests have to be performed on new clients and clients who haven’t had the relevant treatment for 6 months or more.

Question 10

What treatments can’t be provided together?

Accepted Answer

Whilst we do our best to combine treatments to save time for clients, there are some which can’t be performed on the same day:

Waxing & Tanning
Waxing & Facial Abrasion (Peels, Needling, MDA)
Full Pedicures & Tanning
LVL Lashes/Brow Lamination & Tanning
Massage & Tanning

Question 11

Is the salon wheelchair accessible?

Accepted Answer

Yes it is, there is a small lip at our entrance door which is at street level. The rest of the salon is all on one level. Our toilets are sadly not suitable for disabled persons as there is a small step up onto where the toilet itself sits.

Question 12

Do you have pedicure chairs?

Accepted Answer

Sadly not, due to the age of the building and drainage limitations we are not able to install pedicure chairs. We perform pedicures using treatment beds and will always strive to make client as comfortable as possible.

Question 13

Do you have electric beds?

Accepted Answer

Most of our treatment rooms have electric beds, if you have mobility issues and require an electric bed please let us know in advance.

Question 14

Do you have age limits?

Accepted Answer

Yes, they are as follows:

Under 18’s cannot have – Peels, Intimate Waxing, Microneedling, IPL, Freezepen & any other treatment involving needles or blades
 
Under 16’s cannot have – LVL Lashes, Brow Lamination
 
Under 14’s cannot have – Spray Tans
 
We are able to offer the majority of our general beauty treatments to minors as long as a parent or guardian is present.

Question 15

Can I bring my child with me to my appointment?

Accepted Answer

Generally, we ask clients do not bring children into the salon with respect to other clientele having relaxing treatments and to maintain a quiet and calm atmosphere.

We appreciate that this may not always be possible, particularly for short appointments, in these instances we just ask that children are quiet and calm whilst they wait.

Question 16

What about dogs?

Accepted Answer

Guide dogs are more than welcome at the salon as long as they are quiet and well behaved but we do ask that normal pets are not brought in unless it’s to make a purchase.

Frequently Asked Questions