Question 1

Facials

Accepted Answer

Our facials are performed in a dimmed, private treatment room on a treatment bed. Clients are generally asked to remove the top half of their clothing leaving their underwear in place then covered with a blanket.

For all of our facials, please make sure you make us aware of any:

• Medical issues 
 • Medication you take 
 • Allergies you have
 • Mobility issues

General guidance for facial treatments:

• We highly recommend that clients drink the water we supply post treatment which aids the detoxification process following a facial 
 • Avoid strenuous activity immediately following a facial
 • Try to relax as much as possible 
 • Avoid skincare products containing retinoids immediately following your facial
 • Avoid exfoliation immediately following your facial

Avoid booking alongside:

• Facial waxing if you’ve had microdermabrasion
 • Spray tanning

Please note that this section also applies to Microdermabrasion treatments.

Question 2

Manicures & Pedicures

Accepted Answer

Our manicures are provided in treatment rooms over a treatment bed. Our pedicures are also performed in room but with the client sat upright on the bed.

We sadly can’t fit dedicated pedicure chairs due to the age of the building and drainage constraints. We will always strive to make clients as comfortable as possible when providing pedicures in this manner.

We use the following brands of polish for our nail treatments:

Standard Mani/Pedi        CND™ Vinylux
Shellac Mani/Pedi            CND™ Shellac
BIAB Manis                         The Gel Bottle

General guidance for nail treatments:

• We do not remove/soak off polishes applied by other salons
 • Make sure you add a CND™ Shellac soak off to your booking if you need one
 • Please bring open toed footwear to wear after Pedicures using Vinylux
 • There is a drying time of 5-10 mins when using Vinylux polish
 • Heat and water should be avoided for 2 hours after Vinylux application
 • We can’t treat clients suffering from active fungal infections
 • Please make us aware if you have mobility issues prior to your appointment

Avoid booking alongside:

• Spray Tans when Vinylux has been applied
 • Spray Tans where a full pedicure has been performed

Question 3

Waxing

Accepted Answer

Generally, our waxing treatments are provided using strip wax and paper strips. We also provide a selection of intimate waxing options using hot wax which is more comfortable than strip wax for delicate areas.

General guidance for before all waxing treatments:

• Do not shave for one to two weeks before your wax
 • Do not get a sunbed or natural tan in the week before your wax
 • Wear loose comfortable clothing 
 • Do not exfoliate heavily before your wax
 • Some pain is to be expected, consider taking ibuprofen to help manage your pain

General guidance after all waxing treatments:

• Wear loose fitting clothing
 • Avoid sun/sunbeds for at least 24 hours
 • Avoid hot baths/showers for at least 24 hours
 • Avoid swimming for at least 24 hours
 • Avoid exfoliation of waxed area for the next 7 days
 • Avoid make up application over waxed area for at least 24 hours
 • Avoid perfumed products for at least 24 hours
 • Consider using a tea tree based afterwax product at home to soothe the skin
 • Redness, tenderness and slight swelling can occur, treat with Aloe Vera Gel & cool compress ONLY

Waxing can cause skin irritation or damage the epidermal layer of your skin on rare occasions, if you have a post wax reaction such as this it can be treated with Aloe Vera Gel and will heal in a few days but please do contact the salon so that we may advise correctly.

If you have never had a wax before we recommend you aim to start a cycle of repeat waxing to control hair growth, this approach means your subsequent sessions are less painful and can take less time. Cycles of waxing sessions lead to a reduction in hair growth and thickness over a longer period of time too.

Avoid booking alongside:

• Spray tans
 • Facial abrasion such as Microdermabrasion (7 day downtime required)
 • Body Scrubs
 • IPL

Question 4

Tanning

Accepted Answer

Our spray tans are provided in a dedicated spray tan room where clients are asked to remove their clothing including bra.

We provide disposable knickers and a hair net for every client having a tan. During the process your therapist will ask you to manoeuvre yourself in order for them to apply the tan evenly then allow you time to dry yourself with the tanning machine before getting redressed.

The tan we use is LA Tan, a brand we have worked with for almost 20 years as we have found it delivers consistent and reliable tanning results.

It takes between 6 to 8 hours for a tan to fully develop after which it should be washed off in the shower. You can leave it on overnight but it won’t develop much further beyond the 8-hour mark.

General guidance for before & after all tanning treatments:

• Exfoliate in the shower on the day of your tan
 • Keep your skin free of any body lotions
 • Do not wear deodorant or perfume
 • Jewellery and makeup must be removed beforehand
 • Wear loose dark clothing 
 • No contact with water for at least 4 hours post tan
 • Note that tans don’t always settle well on pregnant clients so we don’t advise it

Avoid booking alongside:

• Nail treatments using Vinylux polish
 • Body Scrubs
 • Massages
 • Facials
 • Waxing
 • IPL
 • Tinting
 • LVL Lashes & Brow Lamination

Question 5

Massage

Accepted Answer

We provide our all of our massage treatments in a private, dimly lit treatment room on a treatment bed. They are provided as Aromatherapy services which target relaxation and calm rather than deep tissue/sports massage.

Clients are asked to undress to certain degrees depending on the type of massage. For Full Body Massages we ask clients to remove all clothing except underwear, you may also choose to wear shorts for a Full Body Massage. For Back & Shoulder Massages clients may leave their lower half of clothing on if they so wish.

All clients MUST keep underwear on during all massage treatments.

General guidance for all massage treatments:

• Make sure you are well hydrated before & after your massage
 • Try to relax as much as possible afterwards
 • Leave the massage oils on your skin for a few hours where possible
 • We do not massage the stomach as part of any massage for any client

Avoid booking alongside:

• Spray tans

Question 6

Brow/Lash Tinting

Accepted Answer

Our Tinting services are provided in a private treatment room on a treatment bed. They require a patch test at least 48 hours before for new clients or clients who have not had the relevant treatment in the last 6 months.

The Tinting process allows for clients to select a colour match for their complexion and hair colour, the brows/lashes are cleansed before being treated with peroxide-based dye which is left on the hairs for a flexible amount of time. The longer the dye is applied the darker the effect.

Tint will colour both your hair and skin, the effects will last on the skin for a couple of days and approximately 3 to 4 weeks for the hair. This varies from client to client.

General guidance for all tinting treatments:

• Make sure you are patch tested
 • Don’t self/spray tan before or immediately afterwards
 • Try avoid overapplying moisturiser to the treatment area on the day

Avoid booking alongside:

• Spray tans

Question 7

LVL Lash Lift

Accepted Answer

Our LVL Lash Lift treatment is provided in a private treatment room on a treatment bed. It requires a patch test at least 48 hours before for new clients or clients who have not had the relevant treatment in the last 6 months. The treatments effects usually last between 6 and 8 weeks.

The service is a multi-stage process that requires the client to lay still on the treatment bed with their eyes open for a prolonged period of time. The process involves some close-hand detailed work from the therapist so please be aware of both of these points if you feel uncomfortable having your eye area touched.

General guidance for LVL Lash treatments:

• Contact lenses must NOT be worn when attending treatment, please wear glasses instead
 • Lashes MUST be kept dry for 48 hours
 • Avoid wet heat such as hot baths or steam/sauna for 48 hours
 • Consider purchasing a Lash & Brow Conditioning Serum to extend the life of your LVL treatment.

Avoid booking alongside:

• Spray Tans

Question 8

Brow Lamination

Accepted Answer

Our Brow Lamination treatment is provided in a private treatment room on a treatment bed. It requires a patch test at least 48 hours before for new clients or clients who have not had the relevant treatment in the last 6 months.

Brow lamination is the process of mapping, laminating and shaping eyebrow hairs to give a fuller, more defined and even look. The brow hair direction can be manipulated for the clients desired finish.

The treatment requires the client to lay still on the bed for a prolonged period whilst the therapist maps out the brows and proceeds with the multi-stage service.

Clients are given a small amount of castor oil and a brush to take home, this is to help keep the brow hair conditioned and for reshaping.

General guidance for Brow Lamination treatments:

• Brows MUST be kept dry for 48 hours
 • Avoid wet heat such as hot baths or steam/sauna for 48 hours
 • Consider a google images search on Brow Lamination to see the potential results

Avoid booking alongside:

• Spray Tans

Question 9

IPL

Accepted Answer

IPL refers to Intense Pulsed Light which is a form of laser that when applied can permanently stop hair growth as well as treat a myriad of common skin concerns. The treatments are performed in a private treatment room on a treatment bed. 
Following consultation and a successful patch test a client may commence with treatment. During treatment both client and therapist are required to wear eye protection to prevent eye damage from the IPL machine. An ultrasonic gel is used as both a cooling agent as well as a conductive substance for the emitted light as the IPL head is applied to the skin. Clients may feel a short nicking sensation as the IPL machine emits light and the skin can be red and warmed during treatment but generally the treatment is pain free. 
 
A consultation with patch test is imperative and are the place to start when considering IPL treatments.

The information on IPL is far more detailed than other services so we kindly direct clients to look at the dedicated webpage for it to find out the full information.

Avoid booking alongside:

• Waxing
 • Tanning
 • Chemical Peels
 • Microneedling

Question 10

Advanced Skincare/Aesthetics

Accepted Answer

Please note that this section covers Dermalifts, Microneedling, GDC Chemical Peels, Freezepen Cryotherapy & advanced skincare combinations.

Our Advanced Skincare/Aesthetic treatments are performed in a private room on a treatment bed. Clients are generally asked to remove the top half of their clothing leaving their underwear in place then covered with a blanket, much like a facial. The only exception is when a client is having Freezepen.

The information on each of these treatments is far more detailed than other services so we kindly direct clients to look at the dedicated webpage for each one to find out the full information.

However, our general guidance is as follows:
 • Please check if you are contraindicated before booking
 • Please consult the salon to determine if the treatment is right for you
 • Please contact the salon before booking to arrange a skin consultation
 • Do your best to convey the end goal you are trying to achieve 
 • Make sure you are patch tested where necessary

General Treatment Advice